In 2019 an employee revealed that they used "backdoor algorithms" to analyse gamblers' activity and assign them a risk level which they used to restrict or close accounts.īet365 denies this and, in a statement, said: "In the same way that a customer can decide whether or not they wish to place a bet, a gambling business is also free to decide who they accept bets from, and on what terms, to manage their business and financial liabilities, just as an insurance company may do when setting premiums."Įxamples of customers who've been on the receiving end of this treatment from Bet365 can be found in the press. The terms and conditions of most gambling companies state that your account could be restricted or closed at any time, but Bet365 has come under scrutiny for widely targeting winning accounts. ![]() The same report also found that 75% of respondents reported that their accounts had been restricted. ![]() A report by the Horseracing Bettors Forum in 2016 found that 81% of their respondents reported having an account closed in the past six months, with "Trading Decision" being the most frequent reason given.
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